It needs mentioning that, when I contacted support chat because I had not found this post (was given to me by Adobe tech support), my options were to allow a complete stranger from another country have access via RDP into my home/Office network, or have enough understanding to carefully follow these instructions and fix it myself. Step 8) Restart mac and clean trash after that install creative cloud from below link Step 6) click on "go" then "go to folder" then write "/library/application support/Adobe" then press enter/return Step 4) click on "go" then "go to folder" then write "~/library/application support/Adobe" then press enter/return If your creative cloud ask you to repair, please ignore it. Step 3) Click on go then select utilities after that delete "Adobe application manager" and "Adobe creative cloud" folders from there. Step 1) Close all Adobe software and restart your mac. Step 5) Install creative cloud from below link. Step 4) Rename adobe folder to adobe.old from below location. Step 3) Restart system and delete below folders.ĪAmupdaterinventory, SLCache, oobe, Adobe application manager form below location.Ĭ:\Program Files (x86)\Common Files\AdobeĪamupdateer, oobe, slstore folders from below location Step 2) Run below limited access repair tool to fix host file. Step 1) Check your creative cloud if you are signed in with correct e mail or not. If there is no Adobe entry leave the hosts file as it is. IF you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any adobe entry. (Right click on adobe folder select properties then click security tab, click edit and select current user you are signed in with, select full control, click apply and then ok)Ĭ://program data (enable view hidden files to see this folder)ģ) rename SLstore to Slstore.old at following location c://program data/Adobe/Ĥ) Rename SLcache to Slcache.old at following location C:\Program Files (x86)\Common Files\AdobeĤ) Navigate to c://users/username/appdata/local/adobe/oobe and rename Opm.db to opm.oldĥ) Navigate to c://windows/system32/drivers/etc/ and open hosts file using notepad. If no its fine, if yes replace the hosts file with a new hosts file with no adobe entriesġ) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)Ģ) Navigate to following locations and assign the current user full permissions to adobe folders. Ĥ) Navigate to ~/Library/application support /adobe/oobe and delete opm.dbĥ)Navigate to /etc and open hosts file.
Proceed to next step then.ģ) Navigate to following location /Library/application support/adobe and Delete Slstore and slcache.
Then click gear symbol at the bottom and click apply to enclosed items and click ok.
Then click on lock symbol to enable editing. type /Library/application support/ and click go.ģ) To assign the permission right click on adobe folder and click Get info. To navigate click go from menu bar at then click goto. Please perform following steps depending on your Operating system to fix this issue.ġ) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)Ģ) Navigate to following locations and assign the current user full permissions to adobe folders.
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